Frequently Asked Questions

Care65 is a preparation app designed to help older persons and the ones who support them prepare for appointments and assessments, keep track of important changes, and bring important information together in a clear Care Summary.

Care65 is for older persons and the people who support them. You can use it yourself or with help from a family member, carer or other trusted person.

You can use Care65 to complete a Head-to-Toe Check-In, record conditions and medications, add changes, track falls, record hospital stays and keep notes about things you want to tell your doctor.

Care65 helps you think about what has been happening before your assessment. You can record changes and difficulties as they happen, including things you've had to change, stop doing or ask for help with. This can make it easier to remember important information when it is time to talk about your care needs.

Yes. Care65 can help you organise information you may want to discuss with your doctor or another health professional. It includes a What to Tell My Doctor section specifically for this purpose.

The Head-to-Toe Check-In guides you through different areas of your health and everyday life. Questions help jog your memory about symptoms, concerns and how they may be affecting what you can do.

No. You can work through Care65 at your own pace and return to it when you are ready.

My Care Summary brings together the information you have chosen to record in Care65. You can review your information before an appointment or assessment and update it when things change.

Yes. Care65 can create a Care Summary PDF from the information you have entered. You decide whether to save or share it and who receives it.

No. Care65 does not automatically send your information to doctors, aged-care providers, My Aged Care, family members or anyone else. You control what you share and who you share it with.

The personal, care and health information you enter into Care65 is stored locally on your device. Lehadii does not collect, receive, access, view or store the information you enter into Care65.

No. Lehadii, the business behind Care65, cannot open or browse your Care65 profile or see the personal, care or health information you have entered.

Yes. Care65 includes Backup and Restore so you can create a backup copy of your information. A backup may contain private personal and health information, so it should be stored securely and only shared with someone you trust.

Yes. A family member, carer or trusted person can help you use Care65. If someone records information about another person, they should have that person's permission or other appropriate authority to do so.

No. Care65 is a preparation and record-keeping tool. It does not diagnose conditions, provide medical advice or treatment, or replace advice from a qualified health professional.

No. Care65 does not assess your eligibility for aged-care services. It helps you prepare and organise information that you may want to discuss during an assessment.

Care65 includes a 14-day free trial. After the trial, it is $8.99 per month or $89.99 per year.

Creating a Care65 backup before changing devices can help you restore your information on your new device. Keep your backup somewhere secure.

Visit Support for help using Care65 and access to instructional information. Technical support can help with the app but cannot provide medical or aged-care advice.

Care65 is not an emergency service. In an emergency in Australia, call Triple Zero (000).