Care65 Terms and Conditions

1. Agreement to these Terms

These Terms and Conditions govern access to and use of the Care65 mobile application, website and related features (together, Care65). Lehadii is the business responsible for Care65. In these Terms, “we”, “us” and “our” refer to Lehadii.

By downloading, accessing or using Care65, you agree to these Terms and acknowledge the Care65 Privacy Policy.

If you do not agree, do not use Care65.

Any additional terms displayed by Apple, Google or another authorised app store also apply to purchases and use through that store.

2. What Care65 does

Care65 is a preparation and record-keeping tool.

It helps a person, or someone supporting them, record information, remember what matters, track changes over time and prepare a Care Summary for appointments or assessments.

Care65 records information chosen and entered by the user. It does not independently verify that information, monitor the person, contact providers or automatically send information to anyone.

3. Not medical advice or an emergency service

Care65 is not a medical or care service, diagnostic or triage service, official medical or clinical record, substitute for professional advice, or emergency service.

Do not use Care65 to decide whether urgent help is needed or to delay seeking professional advice.

Continue to follow advice from qualified health and care professionals.

In an emergency in Australia, call Triple Zero (000).

Outside Australia, contact the local emergency service.

4. Using Care65 for another person

You may use Care65 to record information about another person you support only when you have that person’s permission or another lawful authority to do so.

You are responsible for respecting that person’s privacy, explaining how their information will be used where appropriate, and deciding whether you are authorised to enter, edit, export, back up or share it.

5. Accuracy and appropriate use

You are responsible for checking the accuracy, completeness and currency of information entered into Care65 and any Care Summary created from it.

Review a Care Summary before relying on or sharing it.

Professionals and service providers must continue their usual assessment, verification, record-keeping, care, safeguarding and follow-up processes.

A Care65 Care Summary must not be treated as verified information merely because it was generated by the app.

6. Local storage and device responsibility

Information entered into Care65 is designed to remain stored locally on the device unless the user chooses to export, back up or share it, or the device’s own backup settings include the app’s locally stored data.

You are responsible for protecting the device and any exported files by using appropriate passcodes, biometric security, software updates and secure storage.

A lost, stolen, shared or compromised device may expose information stored on it.

Lehadii cannot retrieve, view, correct or restore locally stored information on your behalf.

Uninstalling Care65, deleting a profile, losing or replacing a device, or experiencing device failure may permanently remove information unless a usable backup has been created.

7. Backups, Care Summary PDFs and sharing

Care65 allows users to create Care Summary PDFs and backup files. These files may contain sensitive personal, care and health information.

You choose whether to create a file, where to save it, which external service to use and who receives it.

Before sharing, check the file, confirm the intended recipient and use a suitably secure method.

Once information leaves Care65, Lehadii cannot control how it is stored, accessed, copied, used or shared.

Deleting information inside Care65 does not delete copies previously exported, backed up or shared.

8. Free trial and subscriptions

Care65 includes a 14-day free trial for eligible users.

After the free trial, Care65 is available for:

• $8.99 per month
• $89.99 per year

The applicable purchase screen will show the price, currency, billing period, trial and renewal information before a subscription is confirmed.

Subscriptions are managed through the relevant authorised app store and are subject to that store’s purchase and subscription terms.

9. App Store and Google Play purchases

Purchases are processed by the Apple App Store or Google Play, as applicable.

The store controls payment processing, eligibility, billing, renewal, cancellation and store-managed refunds under its terms and applicable law.

If paid access is an auto-renewing subscription, it continues and renews at the price and frequency shown at purchase unless cancelled before renewal.

Users can manage or cancel their subscription through the relevant store account.

Cancellation ordinarily stops future renewal. Access may continue until the end of the current paid period, subject to store rules and applicable law.

Lehadii does not receive or store full payment-card or bank-account details.

The app may receive store-provided purchase or entitlement confirmation needed to provide access.

10. Refunds and Australian consumer rights

Refund requests for store-processed purchases may need to be made through Apple or Google.

Store procedures do not remove rights available under applicable law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law.

Depending on the circumstances, users may be entitled to a repair, replacement, refund, cancellation, repeat performance of a service or compensation.

11. Acceptable use

You must not use Care65 unlawfully, to infringe another person’s rights, to enter or share information without authority, to harm or exploit another person, to interfere with the app or its security, or to introduce malicious code.

You must not copy, sell, sublicense, reverse engineer, modify or create derivative works from Care65 except where expressly permitted by law or applicable open-source licence terms.

12. Licence and intellectual property

Subject to these Terms and applicable app-store rules, Lehadii gives you a limited, personal, non-exclusive, non-transferable and revocable licence to use Care65 on compatible devices for its intended purpose.

Care65’s name, branding, original artwork, written content, app design and software are owned by or licensed to Lehadii.

These Terms do not transfer ownership of Care65 or its intellectual property to the user.

You retain responsibility for information you enter.

These Terms do not give Lehadii ownership of personal, care or health information stored locally in Care65.

13. Updates, compatibility and availability

Care65 may be updated to improve security, accessibility, reliability, functionality or legal compliance.

Some updates may be required for continued use.

Compatibility depends on supported devices, operating systems and authorised app stores.

We do not promise that Care65 will always be uninterrupted or error-free, but this does not limit any non-excludable consumer rights.

Features may change or be discontinued where reasonably necessary.

Where practicable, significant changes affecting paid access will be explained in advance.

14. External services

Care65 may interact with device, operating-system, app-store, email, printing, file-storage, backup or sharing services controlled by third parties.

Their terms and privacy practices apply independently.

Lehadii does not control those external services.

Users should consider their security and privacy settings before using them for sensitive information.

15. Privacy and technical support

The Care65 Privacy Policy explains how information is handled and forms part of these Terms.

Care65 Support is for technical and purchase-access assistance only. It does not provide medical or care advice.

Do not email personal, care or health information, Care Summary PDFs, backup files, diagnoses, medications, dates of birth, addresses or photographs containing health information.

If you contact Support, provide only the information necessary to describe the technical problem.

Care65 Support: support@lahadi.com

16. Responsibility and liability

To the maximum extent permitted by law, Lehadii is not responsible for loss caused by inaccurate or incomplete user-entered information, unauthorised or mistaken sharing, failure to keep a backup, loss or compromise of a device, actions of external services, or use of Care65 contrary to these Terms or professional advice.

This section does not exclude liability or remedies that cannot lawfully be excluded, including liability arising from a failure to comply with applicable consumer guarantees.

17. Ending use or access

You may stop using Care65 at any time.

Before deleting a profile or uninstalling the app, decide whether you need to create and securely store a backup.

Uninstalling may permanently delete locally stored information.

We may suspend or end access where reasonably necessary because of unlawful use, serious misuse, security risk, app-store requirements or discontinuation of the service.

Any effect on paid access remains subject to applicable law and store rules.

18. Changes to these Terms

We may update these Terms when Care65’s features, purchase model, legal obligations or information-handling practices change.

The current version and effective date will be available in the app and on the Care65 website.

Where a change materially affects existing paid access, reasonable notice will be provided where required by law.

Continued use after updated Terms take effect means you accept them, except where the law requires a different form of consent.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.

Nothing in this section prevents a user from relying on mandatory rights or bringing a claim in a jurisdiction available under applicable law.

20. Contact

Questions about these Terms or technical issues may be sent to:

Lehadii

Email: support@lahadi.com

Website: care65app.com

Please do not send personal, care or health information, Care Summary PDFs or Care65 backup files.

A description of the technical issue is enough.